Version 10 Known Issues
Unfortunately, there are a few known issues specifically with version 10. The issues are currently being prioritized and repair dates will be determined by the vendor, Desire2Learn.
This list does not include known issues from previous versions.
Last updated: 8/24/2012
Homepages and Widgets
- Homepages cannot be previewed.
- Semesters in the My Courses widget do not remain collapsed when you leave/return to the My Home page.
- Some users may see a Customize This Widget control on the News widget. New settings limit the maximum number of items to display in the widget and how long all News items display in the widget (as distinct from when access to individual items expire within the tool).
- The default border style for widgets cannot be changed (unfortunately the default is dotted line instead of a solid line).
Search and Navigation Usability Issues
- In many areas there is an "Apply" button to apply filter criteria in a search. This button can easily be mistaken as applying changes to values on the page instead of applying to the search.
- If a search returns no results, try clicking the magnifying glass button (Search) again. Example: "Restrict to" drop down control in Grade Quiz requires that you click the magnifying glass to have the filter applied.
- For some users, the course selector in the "minibar" at the top of the screen does not display a Search field, even when all available courses aren't displayed.
- The course navigation bar doesn't appear on all pages within a course (most notably the Gradebook). To return to the course homepage in this situation, click the course name in the "minibar" at the top of the screen.
Web Conferencing
- Within the Web Conferencing tool, users may see an option to create a "personal account." This feature should not be available and can be disregarded.
- For users creating web conferences and inviting attendees, attendees must be selected individually for them to gain access to the room. The interface for inviting attendees offers the option to invite by courses and groups rather than individuals. However, when invited this way, attendees are sent an email invitation that has no link to the web conference. However, attendees can navigate to the web conference within the Learn@UW course and click the "Join" link to attend.
- If you try launching a Collaborate session and get an application error "Unable to launch the application," clearing the Java cache will likely solve the problem.
Quizzes
- Editing or previewing quiz questions in a Random quiz section displays an internal server error.
Grades- Retract and clear feedback from Dropbox assessment still leaves feedback in the associated item in Grades. The workaround is to provide new feedback that will overwrite the original feedback. Just deleting the original feedback will not work.
- Grade Item descriptions do not wrap. The Student View of Grades will be as wide as necessary to accommodate the description on one line.
Classlist - Options that used to be available by clicking icons are now available from a drop-down menu next to a person's name in the Classlist.
Content- If you view a .pdf or .swf Content topic using Internet Explorer and select the "More Actions" drop-down menu, the choices in the menu are hidden and cannot be accessed. (The problem does not occur on other browsers.)
Performance Issues- There are ongoing, but improving, issues with slowness and degradation of performance within Learn@UW. The vendor, D2L, continues to monitor performance and investigate potential remedies.
Effects of the change to the 960-pixel screen- In any area where an element of fixed width exceeds the available width, the user may need to scroll to see all the content or access action buttons. Editing the item (where possible) to fit the available width will provide a better user experience.
- If a News item requires horizontal scrolling to view, it is because a news item contains an element of fixed width (a table or image, for example), that exceeds the width allocated to the widget. Identify and edit the content to remove the offending item.
- Manage Courses has many screens where the pull-down menu listing the course code plus course name exceeds the width of the active screen and forces scrolling.
- Long Content topic titles will force the View Content window to be very wide.
- Grade Item descriptions do not wrap. The Student View of Grades will be as wide as necessary to accommodate the description on one line.
- The Course Mapping screen is very difficult to work with in the reduced format.
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